FAQ

About Us

Multilingual support is possible. We support Cantonese, English, Japanese and Chinese.

Business hours Weekdays 09:00-18:00 *Closed on Saturdays, Sundays and public holidays

Passport

Temporary reservations are possible, but some airlines will need to enter materials such as a passport number when issuing a ticket. In that case, please collect your passport and send it to us.

The required remaining effective period varies depending on the country (1 to 6 months),
Please contact us for more information.

You cannot board unless the name on your reservation matches your passport.
If you use your maiden passport, Please make reservation must match your passport name.

Air Ticket

There may be additional charges depending on the airline and price limits.
Example: Cathay charges an extra fee when you book a cheap rate.
You can select seats free of charge for ANA and JAL at low rates, but you may not be able to select front seats or aisle seats.

We issue E-tickets, so we will send you a PDF of the ticket by e-mail after issuing the ticket.
You can use it if you download it.

1.How to apply

Please apply by using this web system, e-mail, or fax.

The person in charge will contact you regarding the availability of reservations and fees. When we can confirm the contents and charges with us, we will process it as a formal reservation.

(Although we accept applications by phone, please be sure to send us an e-mail or fax with the application details after you apply to prevent mistakes.)
 

2.Confirmation of reservation

At the time of booking, our staff will inform you of the confirmation deadline and payment deadline.

If we do not confirm your payment by the deadline, we may cancel your reservation without notice.
Please check here for payment.

 

3.Cancellation charge

(1) In principle, no cancellation fee is required for changes or cancellations before the ticket is issued.
However, some promotional tickets may be issued much earlier. After issuing the ticket, the specified cancellation fee is required for cancellation / change.

(2) After our final confirmation of the hotel, cancellation / change will be subject to the prescribed cancellation fee.

(3) Please check the cancellation fee rules on the package tour and each tour information page.

For tours with special airfares, if the ticket issuance deadline is set before the tour's cancellation date, the ticket will incur a default cancellation fee.

"important"
Tickets can be changed or canceled by phone, fax, or email, but if the application is after our business hours, Saturday afternoon, or Sundays and holidays, the application will be considered to be received the next business day.
 

4.About delivery

(1) Air tickets / hotels
Send by email

(2) Package tour
Handed over at the store or sent by mail

(3) Other products
Send by mail

If you miss the flight, you need to pay rebook and no show charge. Some airlines is not allow for travelling for no show. In this case, you must to purchase a new ticket again.

Earn flight miles depends on airlines and class code to book. Lower class code is not eligible usually.  

Payment

We will issue the receipt after confirming the payment.

Refund procedure takes 3 to 6 months. Upon receipt of the refund from the airline, we will contact you and mail the check.

We accept cash, bank transfers, cheque, credit cards, and electronic money.

Bank Transfer Please transfer to one of the following accounts.
Please send the receipt after the transfer to us by e-mail or fax.
[Account Name]
YUSEN TRAVEL (HK) LTD.
[Transfer bank name/account number]
・MUFG Bank Ltd. A/C No: 85-700041277 / 8/F, AIA Central, 1 Connaught Road, Central, Hong Kong
・Mizuho Bank Ltd. A/C No: 109-547-135938 / 12/F, K11 Atelier, 18 Salisbury Road, Tsimshatsui, Kowloon
・The Hong Kong and Shanghai Banking Corp Ltd.
A/C No: 004-019-8-023988 / 132-134 Nga Tsin Wai Road, Kowloon Shing, Kowloon
Cheque Please pay at the store or by mail.
Cheque Address: YUSEN TRAVEL (HK) LTD.

Mailing Address: 13/F 88 Lockhart Road, Wan Chai, Hong Kong

Credit Card Please pay after coming to the store or by mail.
Accepted Credit cards: VISA, MASTER, AMEX, JCB, CUP (VISA)
*4% of the total billed amount will be added as service fee.

[Payment method if you cannot visit us]
Please fill in the required items on the application form specified by us
・ Please sign the document and submit it to us with a copy of the card.
(We will guide you in detail in another document)

Electronic Money Available e-money: Wechat, Alipay
* 2% of the total billed amount will be added as a fee.
(We will guide you in detail in another document)

Others

Yes, we do.

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